Legal
Cancellation & Refund Policy
Clear, fair terms for cancellations and refunds across all EWARP subscription plans.
Last updated: May 2026 · Effective date: May 2026
Overview
- EWARP offers subscription-based SaaS plans billed monthly or annually.
- This policy explains how cancellations and refunds work for all plans.
- Enterprise plan terms are negotiated separately and may differ.
Free Trial
- All new accounts start on a 14-day free trial — no payment required.
- You can cancel anytime during the trial at no cost.
- If you do not cancel before the trial ends, your account will be charged on the first billing date.
- No refund is issued for charges incurred after trial expiry if cancellation was not completed before billing.
Cancelling Your Subscription
- You may cancel your subscription at any time from your account billing settings.
- Cancellation takes effect at the end of your current billing period.
- You retain full access to EWARP until the end of the paid period.
- After the billing period ends, your account is downgraded and data is retained for 30 days before permanent deletion.
How to cancel
Dashboard → Settings → Billing → Cancel Subscription
Refund Policy
Monthly Plans
- Monthly subscriptions are non-refundable once the billing cycle has started.
- If you cancel mid-cycle, you retain access until the period ends — no partial refund is issued.
Annual Plans
- Annual subscriptions may be eligible for a pro-rata refund within the first 30 days of billing.
- After 30 days, no refund is issued for the remaining annual period.
- To request an annual plan refund, contact support@ewarp.org within 30 days of the charge.
Enterprise Plans
- Enterprise billing terms are agreed contractually.
- Refund eligibility is governed by your enterprise agreement.
- Contact your account manager or support@ewarp.org for enterprise billing queries.
Exceptional Circumstances
Refunds outside this policy may be granted at EWARP's sole discretion in cases of:
- Verifiable technical failure that prevented use of the platform for more than 72 consecutive hours.
- Duplicate charges caused by a billing system error.
- Fraudulent or unauthorised use of your account (subject to investigation).
To raise an exceptional refund request, email support@ewarp.org with your company name, invoice reference, and a description of the issue.
How to Contact Us
- Email: support@ewarp.org
- Response time: 1–2 business days
- Business hours: Monday–Friday, 08:00–17:00 SAST